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Call Answering Solutions

Illinois Tech's telephone and voice mail systems have the flexibility to program inbound calls to flow to specific individuals or groups and enhance a department’s customer service requirements.  The Office of Technology Services (OTS) can design a call flow to optimize customer service for your area by using:

  • Automated Attendants
  • Automatic Call Distribution (ACD) call center reporting
  • Hunt Groups
  • Simultaneous Ring Groups

To order call flow design/redesign, contact the Support Desk.

For People With Disabilities

If anyone with disabilities needs assistance with telephones or voicemail, please contact the OTS Support Desk.
Email: supportdesk@iit.edu
Phone: 312.567.3375 (on campus x7Desk)