Illinois Tech's telephone and voice mail systems have the flexibility to program inbound calls to flow to specific individuals or groups and enhance a department’s customer service requirements. The Office of Technology Services (OTS) can design a call flow to optimize customer service for your area by using:
- Automated Attendants
- Call Coverage (coverage paths)
- Group Answering (hunt groups, call answering groups)
- One number, ring in two places (terminating extension)
To order call flow design/redesign, contact the Support Desk.