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Locations and Hours

Support Desk

The Support Desk is the central point of contact for technology support at Illinois Tech. The Support Desk staff provide technical troubleshooting and administrative support for all students, faculty and staff.  To more readily respond to your needs, the Support Desk uses a peer-to-peer model that allows student workers to support students' issues.  The client services/level II team handles faculty and staff issues.

The Support Desk Knowledge Base is available to all customers and includes how-to and self-help information for common technical issues and questions.

Support Desk Location

Galvin Library, Upper Level
35 West 33rd Street
Chicago, IL 60616
Phone : 312.567.3375  (7-DESK)

Members of the university community may submit a request for technical support by opening a ticket.  You can do this by using the single sign-on icon in myIIT, via email at supportdesk@iit.edu, by calling the Support Desk at 312.567.3375 during business hours, or by dropping by the Galvin Library.

All resources available to members of the Illinois Tech community, such as FAQs, software downloads and training information, are available on the myIIT Training and Support tab.

Support Desk Hours of Operation

Summer, Holidays, and breaks

8:30 am - 5 pm, Monday - Friday

Fall/Winter Semester

Sunday, Noon - 11:59 pm
Monday - Thursday, 24 hrs
Friday, 12am to 7pm
Saturday, 8:30am to 5pm