The Office of Technology Services (OTS) supports IIT’s primary technology systems, including administrative systems, myIIT, Banner, and the network and telephone infrastructures. OTS departments include Enterprise Systems (project management, database and programming services), Technology Infrastructure, and User & Technical Services (technology support, desktop/laptop computer imaging, PC labs, classroom technologies, printing and software licensing).
OTS maintains over 586 computers in its classrooms, labs and public terminals throughout the Main, Downtown, Rice and Moffett campuses, including an online virtual computer lab. To ensure that students have access to equipment that supports their academic goals, the computers in the classrooms and labs are refreshed on a three-year cycle. The classroom and lab instructional software is reviewed every semester by the IIT Software Committee and updated after thorough testing for compatibility with existing hardware and software.
OTS manages the myIIT web portal (http://my.iit.edu), which provides personalized access to email, Google Apps, online course registration, Blackboard, OTS Support, student financial information, student life, weblinks, tools and other content. Supplemental class materials are available through Blackboard, IIT’s course management system, where instructors post lectures, notes and other course information. IIT distance learning content and video lectures are also accessed through Blackboard. To better support the campus computer user, the myIIT web portal also lists free computer software downloads, including Mathematica, Printing Packages for Windows and Apple computers, CISCO VPN, AutoDesk, and McAfee AntiVirus.
The OTS Support Desk is the central point of contact for technology support at IIT. Support Desk staff provide technical problem-solving and administrative support for all IIT students, faculty and staff. Services include troubleshooting, account management, and configuration assistance. OTS Support is available through myIIT and includes a knowledge database (http://support.iit.edu/) with how-to information for common technical issues and questions. A request for technical support may be submitted by opening a ticket through the OTS Support feature in myIIT, sending a request via email (email@example.com), calling the Support Desk at 312.567.3375 (on campus 7.DESK), or stopping by the Galvin Library to speak with Support Desk staff in person.
IIT provides traffic-shaped Internet access through its wired and wireless networks. Most campus buildings have wired Internet access and wireless Internet access is available campus-wide. Visit the OTS website to view IIT’s current WiFi zones. Instructions for connecting to the Internet through the IIT network, including how to configure and register personal computers and mobile devices, are also available on the OTS website.