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Telephone System Replacement (VoIP)

Illinois Tech is in the final stages of selecting a state of the art, highly reliable cloud based telecommunications system.  The new system will replace the four Avaya Definity systems and one Centrex system installed around 1990 and are beyond their expected life.

The university has decided that a single, cloud-based voice over internet protocol (VoIP) system will be the best solution for all of Illinois Tech’s campuses.  The new system will provide an integrated university-wide solution that provides the additional features the university has been requesting.

The conversion to Voice over IP will be rolled out in two phases:
1) Pilot:  The first phase will be a proof-of-concept with the selected vendor and is expected to begin in 2019.  This phase includes the deployment of VoIP services for Illinois Tech’s new Ed Kaplan Family Institute for Innovation and Tech Entrepreneurship as well as a few select areas on the Mies Campus.  Assuming the proof-of-concept is successful, the selected vendor will continue onto phase two.
2) Departments/Campuses on an as requested basis until everyone has been converted:  Phase two includes the conversion of the remainder of the university to the new VoIP service.  Phase two will begin at the end of phase one and will continue until all existing devices have been converted.  This process may take up to three years to complete.

More info will be provided at the completion of phase 1.

For People With Disabilities

If anyone with disabilities needs assistance with telephones or voicemail, please contact the OTS Support Desk.
Phone: 312.567.3375 (on campus x7Desk)