Faculty/Staff Telephones/Voice Mail

The Office of Technology Services (OTS) manages Illinois Tech agreement with the Internet2's NET+ SIP, a partnership between Internet2, Clearspan (formerly Mitel / Aastra) and CenturyLink, as the university's telecommunications system. The Internet2 Clearspan solution is a single, highly reliable, cloud-based voice over internet protocol (VoIP) system that serves all of Illinois Tech’s campuses and provides access to the telephone service from off-campus.

For People With Disabilities

If anyone with disabilities needs assistance with telephones or voicemail, please contact the OTS Support Desk.
Email: supportdesk@iit.edu
Phone: 312.567.3375 (on campus x7Desk)

Mobile Devices and Softphones

While both the mobile application and softphone application can be installed, OTS highly recommends using the mobile application over the softphone application. This is due to the ease of configuration and the ease of use as the mobile application. The mobile application provides a much more natural telephone experience.

Mobile App

IOS (APPLE)

• Illinois Tech Install Guide
• Quick Reference Guide

ANDROID

• Application Download (or search for UC-One Connect Evaluation in Google Play)
• Illinois Tech Install Guide
• Quick Reference Guide

Softphone App

• Windows

  • Software Download
  • Illinois Tech Install Guide
  • User Guide

• Mac

  • Software Download
  • Illinois Tech Install Guide
  • User Guide

When using the softphone application, you will need to purchase a headset for your laptop/desktop. The recommended headset is the Logitech USB Headset H390 with Noise Cancelling Mic available from CDW in BuyIt.

Mobile Device and Softphone FAQs

• Can I log into both Communicator (PC based softphone) and the mobile app simultaneously?
  • You can only log into one application at a time.
• How will the mobile app affect my data usage/phone bill?
  • Please use wifi when using the mobile app on your phone.
• What happens when I sign out of Communicator(PC based softphone) or the mobile app? Where do my phone calls go?
  • Your calls go to voicemail.
• Can I login with multiple extensions?
  • You can use one extension at any given time. You will need to log out of extension A and sign into extension B to access multiple extensions.
• I closed the mobile app, but my phone still rings after hours. How do I stop the incoming phone calls?
  • You need to log out of the application, not just close it, to stop receiving calls.

Desk/Wall Phones

You may also add a physical telephone set if desired through BuyIt. The basic telephone is the Mitel 6863i. You may also upgrade to the Mitel 6867i for an larger fee. In addition, you may add an expansion module to a 6867i. More information on these models and the prices are listed below.

Mitel 6863i

• User Guide
• Quick Reference Guide
• Instructional Video

Mitel 6867i

• User Guide
• Quick Reference Guide
• Instructional Video

Mitel Expansion Module

Polycom Trio 8500

Desk Phone Installation FAQs

Telephones connect via wired ethernet and require power over ethernet (PoE). If you have a PC, you need to connect it through the phone (in series). If you wish to use a separate wall jack for the phone and PC, there is a fee for the port activation.

• The phone is not powering on.
  • The ethernet cable is connected to the wrong port on the back of the phone.
    • Plug the cable into the correct port on the back of the phone.
  • The Phone is connected to a non-PoE network port.
    • Contact the Support Desk with the information about the outlet. The Support Desk will have Network Services migrate the port to PoE.
  • Plug the phone into an ethernet port (where you would plug in your PC or printer).
• The phone is not prompting for a Device ID.
  • Power cycle the phone by disconnecting the ethernet cable, wait for 30 seconds, then reconnect the ethernet cable. If the issue persists, the phone needs to be factory defaulted. Please contact the Support Desk to have the vendor reset the phone.
• The Device ID is not accepted.
  • The extension has not been migrated from trunk users profile to VoIP profile.
    • Contact the Support Desk, we will validate if this number has been migrated to VoIP.
• The phone was registered, but when you lift the receiver, you get a busy signal.
  • The phone was assigned the wrong profile.
    • Contact the Support Desk to have the profile changed.
  • The migration from trunk user profile to VoIP profile is incomplete.
    • Contact the Support Desk to confirm the migration was completed.

To order telephones, voice mail, additional features, special programming, moves, adds, or changes, contact the Support Desk.

For instructions, please see the user guide section.