User Guides

Below are User Guides and Quick Reference Guides for telephone and voicemail services:

Mitel Clearspan Communicator (Mobile and Soft Phones)

Mobile App

IOS (Apple)

• Application Download (or search for UC-One Connect Evaluation in Apple Store)
• Illinois Tech Install Guide
• Quick Reference Guide

Android

• Application Download (or search for UC-One Connect Evaluation in Google Play)
• Illinois Tech Install Guide
• Quick Reference Guide

Softphone App

Windows

• Software download
• Illinois Tech Install Guide
• User Guide

Mac

• Software Download
• Illinois Tech Install Guide
• User Guide

CLEARspan Anywhere

Clearspan Anywhere allows you to make and receive calls from any location without use of the mobile application.

• Quick Reference Guide

Mitel Clearspan (VoIP) Desk Phones

6863i Desk Phone

• User Guide
• Quick Reference Guide
• Connecting and Setting Up the Phone
• Instructional Video

6867i Desk Phone

• User Guide
• Quick Reference Guide
• Connecting and Setting Up the Phone
• Instructional Video

Mitel Expansion Module

Voicemail System

• User Guide (Non-Illinois Tech specific)
• Quick Reference Guide (Specific to Illinois Tech)

Password Reset

There are two different passwords on the VoIP system: 

• Clearspan (VoIP) Communicator that you use to adjust your settings and voicemail. 
• Both provide for self-service password reset. 
• Instructions for each type of password reset are listed below.
  • Clearspan Communicator
  • Voicemail

To order any telephone services or to report a problem or outage, contact the Support Desk at 312-567-3375 or supportdesk@iit.edu.