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User Guides

Below are User Guides and Quick Reference Guides for telephone and voicemail services:

Mitel Clearspan Communicator (Mobile & Soft Phones)

MOBILE APP - IOS (APPLE)

MOBILE APP - ANDROID

SOFTPHONE APP - WINDOWS & MAC

Windows

Mac

CLEARspan anywhere

Clearspan Anywhere allows you to make and receive calls from any location without use of the mobile application.

Mitel Clearspan (VoIP) Desk Phones

6863i desk phone

6865i desk phone

6867i Desk Phone

MITEL EXPANSION MODULE

    Voicemail System

    Password Reset

    There are two different passwords on the VoIP system: (1) Clearspan (VoIP) Communicator that you use to adjust your settings and (2) voicemail.  Both provide for self-service password reset.  Instructions for each type of password reset are listed below.

      To order any telephone services or to report a problem or outage, contact the Support Desk at 312-567-3375 or supportdesk@iit.edu.

      For People With Disabilities

      If anyone with disabilities needs assistance with telephones or voicemail, please contact the OTS Support Desk.
      Email: supportdesk@iit.edu
      Phone: 312.567.3375 (on campus x7Desk)