Change Management process and Technology Maintenance Window information

6/1/2021 - 8/31/2021  Systems Freeze -- SOAR: No change to any student or advising systems, networks, etc. on days with a SOAR session scheduled (see SOAR schedule)

Friday, July 23, 2021 through Saturday, July 24, 2021

• Allow Instructor to modify course availability dates in Blackboard -- Friday 9:15pm
• Customer impact = Minor:  Instructors in Blackboard would be able to modify the availability dates of their content in Blackboard. Students with valid IDs will have longer access to courses if the instructor chooses to modify the dates. This does not apply to students who have an extension in their courses - they will still need to apply for the extention. If students try to submit materials after the end date or due date of any assessments, these submissions will be marked with the late submission date.
• VMware Patching -- Friday 9:15pm - 10:15pm
• Customer impact = Minor: Security and bug fixes will be applied to the OTS VMware vCenter management server, Production, and Oracle Database cluster hosts.
• Upgrade RE building Power over Ethernet -- Friday 9:15pm - 10:45pm
• Customer impact = Minor:  All wired ethernet connections in Retalliata Engineering will be PoE capable.
• NOTE:  All network access in RE will be down for 90 minutes.
• AutoDESk Software Update -- Friday 9:15pm - 9:30pm
• Customer impact = Minor: Licensing files will be updated to allow software use of AutoDCAD 2020 & 2021.
• Upgrade the academic DMZ firewall -- Friday 9:15pm
• Customer impact = Minor:  The academic DMZ Firepower IDS/IPS will be upgraded.
• Apply Banner Finance and Financial Aid patches -- Friday 9:30pm
• Customer impact = Minor:  The Banner users group has been notified af any impact.
• NOTE:  There will be an ODS reload afterwards.  Cognos and Domo will be unabailable until approximately 1:00pm Sunday.
• Configure and test secondary Apporto VPN tunnel -- Friday 9:30pm
• Customer impact = None:  A secondary tunnel will be configured with Apporto using the backup firewall. This tunnel will take over in the event that the main connection goes down.
• Restrict SSH access without the use of VPN -- Friday 10:30pm
• Customer impact = Major:  SSH access will be restricted on the border firewall. Users will need to VPN into the campus network before they will be able to SSH into other systems.

Friday, July 30, 2021 through Saturday, July 31, 2021

• Windows server patching -- Friday 9:15pm - Saturday 4:15am (5 min per server)
• Customer Impact = Minor: The patches described here will be applied: https://portal.msrc.microsoft.com/en-us/security-guidance
• UTS Lab Monthly Maintenance Window -- Friday 11:15pm - Saturday 11:15am
• Customer impact = Minor: Update Windows, update AV definitions, updated software, new software installed, old software removed.

Friday, August 6, 2021 through Saturday, August 7, 2021

• Cayuse Research Suite Maintenance -- Saturday 10:00am - 10:00pm

Friday, August 13, 2021 through Saturday, August 14, 2021

• Update Athletics tab RSS feeds -- Friday 9:15pm
• Customer Impact = Minor: Update team schedules RSS feed links for the new season.
• Windows server patching -- Friday 9:15pm - Saturday 4:30am (5 minutes per system)

Friday, August 20, 2021 through Saturday, August 21, 2021

• No changes planned

Friday, August 27, 2021 through Saturday, August 28, 2021

• No changes planned