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Computer Lab and Printing Accounts Standards

Free Printing Credit

ACE, COA, CoS, ID, LEW, SAT, SSB Students

Every student receives the equivalent of 100 black and white, letter-sized (8.5” x 11”) in free printing credits, based on a rate of $0.05/page, each semester they are enrolled in classes. Free printing credits are applied to student accounts each semester and will remain in a user’s account at the end of the fall and spring semesters, rolling over to the next semester until the end of the academic year (i.e., end of the summer semester). At the completion of the summer semester, all remaining free printing credits from that year will expire.  Free printing credits are nonrefundable and expire as described with no exceptions.

CK (Law) STUDENTS

Every law student receives the equivalent of 400 black and white, letter-sized (8.5” x 11”) in free printing creditsbased on a rate of $0.07/page, each semester they are enrolled in classes. Free printing credits are applied to student accounts each semester.  At the completion of the semester, all remaining free printing credits from that semester will expire.  Free printing credits are nonrefundable and expire as described with no exceptions.

faculty, staff and alumni

Faculty and staff printing accounts do not receive free printing credits. In order to print, faculty and staff members as well as alumni must add funds to their TechCash account or request a group account via the budget transfer process.

Refunds

Refunds may be issued for failed print jobs due to malfunctions of the printer or printing system only.  Refunds due to user error will not be honored.  To receive a refund, the student must bring the failed print job to the Support Desk located on the upper level of the Galvin Library.  After investigating the cause of the failure, the Support Desk will issue the refund as a free print credit for the same amount to allow the student to reprint the job.   If the student used their TechCash account for the print job and wishes to have it refunded to their TechCash account this must be requested at the time of the refund request.  TechCash refunds are handled by Student Accounts and may take up to 30 days to be processed.

OTS recommends that users always keep a back up copy of their file on a storage device or as an attachment in an email message. OTS is not responsible for documents that are submitted incorrectly or removed from the queue after the 24 hour holding period.