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Technology Resources for Students Learning Remotely

In coordination with the Illinois governor's and Illinois Tech's efforts to respond to COVID-19, the Office of Technology Services and the Office of Digital Learning have assembled these technology resources , which will be continuously enhanced, to assist you in learning remotely.

If you have any questions about accessing these resources, please email the OTS Support Desk or leave a voicemail message at 312.567.3375; this voicemail is being monitored during Support Desk hours.

If you are student at Chicago-Kent College of Law, please click here.


  • Collaborate Ultra Instructions (Blackboard)
  • Where's my course?
    • Course recordings made by the faculty will post automatically but will usually require some processing time before they are available for viewing. Because so many instructors and students are using Blackboard right now, the processing time is taking longer than usual. Please allow up to approximately 24 hours for your instructor's video to appear.
    • If you would like help trying to find a recording, here are directions to help you locate your course.
    • For more assistance, please review the Best Practices and Troubleshooting Tips.

Academic Software

Tutoring and Academic Coaching

  • Academic Resource Center (ARC)
    • Regular tutoring hours and SI Review sessions can be accessed on the ARC's website. Links to the virtual rooms by subject area are available on this spreadsheet, which you can only access through your Hawk Google account.

    • You can make appointments with tutors through TutorTrac and use Collaborate Ultra or Google Meet (formerly known as Google Hangouts Meet) to complete a tutoring session.
    • Academic Coaches - Students who are looking for help with GLS 180 and GLS 182 for one-on-one sessions with academic coaches can either use this Google Calendar to see coach availability or contact Andrew De Leonardis or Nisha Jagannathan to set up an appointment for one-on-one coaching.
  • Writing Center - Tutors can assist you in any stage of the writing process from brainstorming and outlining to final touches and references.  One-on-one turtoring is available as is asynchronous sessions.  You can schedule an apointment at
  • Virtual Math Tutoring Center—Although RE129 is currently closed due to COVID-19, graduate student teaching assistants are available to answer your math questions online
  • Google Meet (formerly known as Google Hangouts Meet) - This app provides high-quality video for meetings. Just share a link and users can join with one click. You can even record your meeting provided you receive its participants' prior consent. To learn more, please click here for instructions or watch a quick video tutorial.

Galvin Library Resources

Group Projects

  • There are many tools available for collaboration through the Google Suite apps to which all members of the Illinois Tech community have access.

    • Google Drive - This app stores your documents and more, allowing you to invite other users to view, download, and/or collaborate on any of the files you designate.
    • Google Docs - If you want group input on a document, you can use Google Docs and determine who on your team will have different privileges, such as editing or viewing.
    • Google Sheets - This app allows users to create and format spreadsheets, charts, graphs, and pivot tables online. It is akin to Microsoft Excel spreadsheets, but unlike Excel, with Google Sheets you can work on a spreadsheet, for example, simultaneously with other users. This app is compatible with Microsoft Excel file formats.
    • Google Slides - This is a presentation program that allows users to create and edit presentations online, collaborating with other users in real-time. You can imbed videos or animation, too. Users can access revision history to see prior versions of the same presentation, sorted by date and who made the change. The app is compatible with Microsoft PowerPoint file formats.
    • Google Forms - This is a survey administration app that features all of the collaboration and sharing features found in Google Docs, Google Sheets, and Google Slides. You can collect information from users through a targeted survey, poll, or quiz that you can personalize to your audience using photos, logos, or one of the existing curated themes. Your audience's responses are then automatically collected and populated in real time into a Google Sheet that includes charts, saving you time and effort.
    • Google Hangouts Chat (formerly known as Google Chat) - This app allows you to ask questions, collaborate in group chats, create a virtual chat room for team projects, and more.
    • Google Meet (formerly known as Google Hangouts Meet) - This app allows you to see and talk with your teammates about projects in real time. For more information about this app, please refer to the Audio and Video Conferencing section below.

Audio and Video Conferencing

  • Google Meet (formerly known as Google Hangouts Meet) - This app provides high-quality audio and video conferencing for meetings of up to 250 participants with real-time captioning available through the app's speech-to-text functionality. Share the Google-Meet link and participants can join with just one click! You can include participants from other countries with international dial-in numbers and enjoy smooth integration with your Google Calendar, allowing for seamless scheduling and easy access to all your meetings' details. You can even record your meeting provided you receive its participants' prior consent. To learn more about how to record a meeting, please click here for instructions or watch a quick video tutorial.

Virtual Student Get-Togethers and Meetings

Social distancing protocols don't mean you can't socialize! You can use Google Meet (formerly known as Google Hangouts Meet) to continue with your extracurricular activities and meetings (audio and video options available) in a virtual environment.

If you're looking to chat with one or more other students or faculty members, remember that Google Hangouts Chat (formerly known as Google Chat) is available to help you stay connected.

General Helpful Information

  • State of Illinois Hotspot Map (Drive-up Internet Availability for Higher Ed) - Illinois Tech is a proud contributor to Illinois' initiative to support the education of Illinois residents.  This map of hotspots around the state provides instructions for each location.

  • It is not technology-related but to ease your remote experience, please see the informational link below if the subject is of interest to you.

What If I Need Help?

  • Please send an email to the OTS Support Desk or leave a message in the Support Desk's monitored voicemail at 312.567.3375.
  • For Support Desk hours, please click here.