Set Up Password Recovery Options

Introduction

On this page you will learn how to set up password recovery and change your password. A phone number or email address is required for setting up password recovery, which is a separate process than the one you went through when making your multifactor authentication selections. For example, you will need to provide your phone number in setting up your MFA preferences AND establishing your password-recovery settings.

Instructions

Setting up Password Recovery

1. Log into Access Illinois Tech, access.iit.edu, click your name in the top right, and select Settings from the dropdown menu.
   
2. On the Settings page, click Edit Profile. If you do not see a green Edit Profile button, continue to Step 3.
   
3. Locate the Forgot Password section.
4. Select at least one of the following options:
   1. Forgot Password Text Message
   2. Forgot Password Voice Call
   3. Secondary Email (under the Personal Information section)

Forgot Password Text Message

1. Click Add Phone Number under Forgot Password Text Message. If this option is already set up, you can still click Edit to make an update.
   
2. Enter a phone number to receive a text in the event you need a recovery code to reset your account password; click Send Code.
   
3. Enter the verification code that will be texted to the phone number you entered, and click Verify.
4. Click Done.
   

Your phone number is now registered for text message recovery, which means you will be able to use the “Forgot Password” feature on the Access Illinois Tech login page to recover your password without assistance from the Support Desk or ITS Help Desk.

Forgot Password Voice Call

1. Click Add Phone Number under Forgot Password Voice Call. If this option is already set up, you can still click Edit to make an update.
   
2. Enter a phone number for Access Illinois Tech to call in the event you need a recovery code to reset your account password; click Call.
   
3. Enter the verification code that you hear from the phone call you receive, and click Verify.
4. Click Done.
   

Your phone number is now registered for voice-call recovery, which means you will be able to use the “Forgot Password” feature on the Access Illinois Tech login page to recover your password without assistance from the Support Desk or ITS Help Desk.

Secondary Email (Through Personal Information)

1. Click Edit next to Personal Information. If this option is already set up, you can still click Edit to make an update.
   
2. Enter a secondary email address (i.e., a non-Illinois-Tech email) in the corresponding textbox. An email will be sent to this account in the event you need a recovery code to reset your account password.
   
3. Click Save.

Your secondary email is now registered for password recovery, which means you will be able to use the “Forgot Password” feature on the Access Illinois Tech login page to recover your password without assistance from the Support Desk or ITS Help Desk.