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OTS > Support Desk
Support Desk
             

Tel: 312 567-3375 (7-DESK)  
Location: IIT Main Campus, Stuart Building, Room 112H (In PC Lab)
Online support service: http://support.iit.edu/

Regular Working Hours (during Fall/Spring academic sessions):
Monday thru Friday: 8:00 am - 10:00 pm
Saturday and Sunday: 9:00 am - 5:00 pm

Summer Working Hours (during the Summer academic sessions):
Monday thru Friday: 8:30 am - 5:00 pm

The Support Desk is a front line to the assistance of students, faculty and staff, in the following areas:

SERVICES

 
  • Assist people in using accounts (e-mail, dial-up, and Unix accounts)
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  • Provide instructions for connecting your computer to IIT and the Internet
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  • Receiving questions and complaints regarding computer accounts, e-mail accounts, and network connection
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  • Direct request for computer setups and software installation from IIT departments and Faculty
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  • All calls and incidents will be answered within 24 hours
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  • We support the following operating systems: Windows 98SE, 2000, XP, Mac OS X
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    Support Desk does not:
     
  • Create accounts for or provide assistance for other departments' computers and servers
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  • Change usernames that are not consistent with OTS Policy
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  • Help write HTML, CGIs, Java, or other WWW content
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  • Provide on-site support for faculty and staff PC's
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    For suggestions on how to set up email, downloading and other information computer facilities offered at IIT: Visit our "How Do I" page

    Managed by:

    Greg Broad
    OTS Support Desk Manager
    Tel: 312-567-3409
    E-mail: broad@iit.edu

    Quick Links


    OTS Maintenance Schedule
    Updated: August 16. 2006
    Office of Technology Services - 10 West 31st Street, Stuart Building Room 007