Q.How does Brightmail Anti-Spam software control spam?
A.The software scans incoming e-mail messages and quarantines those messages matching a spam criterion defined on the constantly updated Brightmail Company database.

Q.What will happen to those messages that Brightmail identifies as spam?
A.Those messages which Brightmail blocks are directed to a quarantined message folder on the e-mail server where they will be stored for 30 days then deleted.

Q.Are there any settings I need to configure as an end user?
A.All configurations are done at the server level. The software is transparent to the end user.

Q.Could the Brightmail software mistakenly quarantine a legitimate e-mail message?
A.While no software is perfect, users of Brightmail can expect false positive rates as low as 1 in 1 million messages identified as spam.

Q.I did not receive an e-mail message I was expecting. Can someone check to see if the message was mistakenly quarantined and can OTS send it to me?
A.Call the OTS Support Desk at X-7DESK (7-3375) or enter an incident in the ticketing system at http://support.iit.edu. If you provide the sender’s email address, OTS e-mail administrators will search the quarantined message folder and forward the message to you if it is there. If appropriate, administrators can configure Brightmail to not quarantine messages from this sender in the future.

Q.I keep receiving unwanted e-mail messages. Can someone configure Brightmail to quarantine these messages?
A.If you continue to receive e-mail messages you believe should be filtered, you will be able to setup self-defined filters through the SunONE Webmail interface. For information on how to configure your own e-mail filters go to http://support.iit.edu and choose the FAQ “How do I set up my own e-mail filters?"

If you have any further questions regarding the Brightmail Anti-Spam deployment please call the OTS Support Desk at X-7DESK (7-3375) or log into http://support.iit.edu to read FAQs or create an incident.